{"id":3,"date":"2023-05-03T11:08:35","date_gmt":"2023-05-03T11:08:35","guid":{"rendered":"https:\/\/digitallyconnects.com\/demo\/martand\/?page_id=3"},"modified":"2024-02-28T07:54:09","modified_gmt":"2024-02-28T07:54:09","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/digitallyconnects.com\/demo\/martand\/shipping-policy\/","title":{"rendered":"Shipping & Return Policy"},"content":{"rendered":"\r\n
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We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at info@martand.com<\/p>\r\n<\/div>\r\n

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Cancellation, Refunds and Return<\/h2>\r\n

An order shall be considered confirmed unless you cancel the order within one day or before Martand dispatches the products. In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Please note that once the said order is dispatched from our side, it can neither be cancelled nor changed by you. The return policy is available only if you have received a Wrong or Damaged item. In case of returns, the product must be unopened and in the same condition as it was dispatched. We shall not accept the return of products that are consumed or once opened. If you receive a damaged product, the right product will be delivered to you within 5-6 Business Days or the refund will only be processed post we have received the damaged goods (3-5 business days).<\/p>\r\n<\/div>\r\n

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Shipping and Delivery<\/h2>\r\n

Martand shall handle the logistics and ensure safe delivery of your products. At the time of placing your order, depending on your place of residence, an estimated time of delivery (3- 10 business days) would be shared with you along with the consignment number for tracking the status of your order. Please note that Martand will try its level best to make sure that you receive your order as fast as possible. But, due to certain external circumstances, your order might take a while longer to get delivered. Martand will take full responsibility for your order. We use best available Courier Partners based on their TAT and performance like Bluedart, Delhivery, Xpressbees, Ecom, Ekart, etc to ship your order.<\/p>\r\n<\/div>\r\n

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In case you received the wrong item<\/h2>\r\n

Drop us an email at info@martand.com\u00a0or call us at +91-9415045900 within 5 days of receiving the products\/the date of delivery. Our Customer delight team will resolve it at the earliest.<\/p>\r\n<\/div>\r\n

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In case you received a damaged item<\/h2>\r\n

Drop us an email with your order ID and a picture of the damaged product at info@martand.com or call us at +91-9415045900 within 5 days of the date of delivery. Our customer delight team will get in touch with you to resolve it at the earliest.<\/p>\r\n<\/div>\r\n

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In case you have concerns related to the product<\/h2>\r\n

Drop us an email at info@martand.com\u00a0or call us at +91-9415045900\u00a0. Our customer delight team will try and resolve it within 24 hours.<\/p>\r\n<\/div>\r\n

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Order Cancellation<\/h2>\r\n